Privacy Policy

This Privacy Policy explains how Nock ("Nock," "we," "us," or "our") collects, uses, discloses, and protects information when you use our messaging-first project coordination service for general contractors, available at proto1-ruddy.vercel.app and any associated applications (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Policy.

Account information

When you create a Nock account we collect your name, email address, business name, phone number, and any other information you provide during signup or in your profile.

Project & communication data

As you use Nock to manage projects, we collect and store project details, subcontractor and client contact information you provide, messages exchanged through SMS and email ingested into the Service, uploaded files, photos, and video walkthroughs, and any notes or comments you create.

Phone numbers and SMS content

We collect phone numbers that you provide for yourself, your team, your subcontractors, and your clients, and we collect the content of SMS messages sent and received through the Service. See Section 4 below for the specific terms that apply to SMS messaging.

Usage & device information

We collect technical information automatically, including IP address, browser type, device identifiers, pages viewed, features used, and timestamps. This data helps us operate, secure, and improve the Service.

Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and to maintain session security. We do not use advertising or cross-site tracking cookies.

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Send transactional and operational messages, including SMS and email, on behalf of you and your business;
• Generate AI-assisted summaries, prioritization, and update requests using the content you provide;
• Authenticate users, prevent fraud, and protect the security of the Service;
• Respond to support requests and communicate with you about your account;
• Improve and develop new features; and
• Comply with legal obligations.

Nock uses Twilio to send and receive SMS messages on behalf of general contractors who use the Service.

Opt-in

You consent to receive SMS messages from Nock when you provide your phone number during signup, in your profile, or when a general contractor using Nock adds you as a contact and you respond to an initial SMS message. The general contractor is responsible for obtaining consent from their subcontractors and clients before adding them to the Service.

Message types and frequency

Messages may include project updates, status requests, scheduling coordination, reminders, and other operational communications. Message frequency varies and depends on the activity in your projects.

Opt-out and help

You can opt out of SMS messages at any time by replying STOP to any message you receive. For help, reply HELP or contact us at david@nocktheapp.com.

Carrier charges

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors performing services on our behalf to support our relationship with you (such as customer support, account management, message delivery, and analytics) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We share information only as described below:

With your team and counterparties

If you are a general contractor using Nock, your team members and the subcontractors and clients you communicate with through the Service will see the messages and information you share with them. If you are a subcontractor or client, the general contractor who invited you will have access to the messages and information you share with them.

Service providers (sub-processors)

We use the following service providers to operate the Service. Each is bound by contractual obligations to protect your information and use it only for the purposes we authorize:

• Twilio — SMS messaging delivery and phone number provisioning.
• Supabase — Database, authentication, and file storage.
• Anthropic — AI processing of communication and project content to generate summaries, prioritization, and update suggestions. Anthropic does not train on customer data sent through its API.
• Vercel — Application hosting and content delivery.

Legal and safety

We may disclose information if required by law, subpoena, or other valid legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Nock, our users, or others.

Business transfers

If Nock is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We do not sell your personal information, and we do not share mobile information with third parties or affiliates for marketing or promotional purposes.

We retain your information for as long as your account is active and as needed to provide the Service. If you close your account, we will delete or anonymize your information within a reasonable period, except where we are required to retain it for legal, accounting, or security purposes.

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and authentication requirements. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or port your information, and the right to object to or restrict certain processing. To exercise these rights, contact us at david@nocktheapp.com.

California residents have additional rights under the California Consumer Privacy Act (CCPA). EU and UK residents have rights under the GDPR and UK GDPR. We will respond to verified requests within the time periods required by applicable law.

The Service is not directed to children under 16, and we do not knowingly collect information from children under 16. If you believe a child has provided information to us, contact us and we will delete it.

Nock is operated from the United States. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this page and, for material changes, provide additional notice through the Service or by email. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy or our practices, contact Nock at david@nocktheapp.com.